Docy Review — The Ultimate Helpdesk Solution

Are you looking to create a full-featured support center with WordPress for your products or company? Docy could be the smartest solution for you. It is specifically built to provide this kind of service, offering great value for money and powerful features for creating documentation.

By the time you’ve finished reading this review, you’ll have a clear understanding of why Docy is one of the best choices for creating a documentation and knowledge base website.

Who should choose the Docy theme?

Docy resembles an ultimate helpdesk. That makes it suitable for a range of services. For example  – If you have 5 products, you can use Docy to create documentation of all of these products.

Docy is equipped with –

All these features make this theme user-friendly for any kind of documentation. Docy WordPress documentation theme is suitable for –

Dark & Light Mode Switcher Function

Dark mode provides a soothing experience for people who want better readability, especially for those who are tech-savvy. In a low-light environment, dark mode gives your eyes a rest.

When you visit the page for the first time it will load, and the dark mode switcher will detect the preferred browser color scheme. The selected mode will be saved when you browse the site and won’t be changed until you toggle it.

The settings can also be toggled automatically from the operating system. If you use the dark color scheme from your OS, it will automatically switch to dark mode.

Efficient Helpdesk Solution Search option

Unlike the regular search function experience of other WordPress themes, Docy focuses on a better search function with Ajax live search box. Users will have an amazing experience with the search results. Users can search by different categories, blog posts, documentation, and forum in the search results.

The parent topic and related search results are shown in a tree structure, which is an excellent feature for quickly sorting through many categories of topics.

The suggested results appear immediately in a tree structure as soon as any word is written in the search bar.

Also, users can see detailed search results on a dedicated page. The search form is designed keeping the Google search experience in mind, with knowledge base features also kept intact.

Visitors can also see Breadcrumb links right from the search result page.

One Page Documentation

Documentation, when kept in different departments, can become tough for the user to find the necessary information bit by bit. To solve this problem, one-page documentation comes to the rescue.

It is an effective way to demonstrate product documentation in a handy way. Visitors can find all the guides on a single page and navigate through different sections quickly.

Users will be able to navigate through the documentation of different categories on one page only. This is a handy way to represent the sets of articles the website contains. It is highly flexible and can show documents in both multipage and one-page formats.

The layout of the one-page documentation is pretty smart. As the visitor keeps scrolling through the document, the topic starts to have a different background color, which denotes the percentage of the content already read. When the content of the topic is finished, the whole background is filled out, and the next topic starts. In this way, the user can understand how much they have finished reading.

Advanced Documentation Features

Docy has some amazing tools that will help you build your product documentation interactively and in a user-friendly way. Here are some key features that make the theme better than other knowledge base themes.

Public, Private, and password-protected docs

Documentation can be provided with a specific level of security. Articles can be kept public, which is the default setting, or they can be kept private and password-protected. In the latter case, the user will need to provide a password to view the article.

Conditional Contents

There’s a dropdown selector located at the top of the right sidebar called conditional content. This feature is handy when a function needs to be performed using a computer, but the keyboard shortcuts differ depending on the operating system.

For instance, in Windows OS, the shortcut to copy is Ctrl + C, while in Mac, it’s ⌘ + C. These are different key combinations for the same function. To make things easier, the reader can select the appropriate document with just two clicks. Check out the demo here!

Font Size Switcher

The primary purpose of documentation is to provide information, so readability and overall user experience are crucial. To enhance the readability of documents, Docy includes font size management buttons on the right sidebar. Readers can increase or decrease the text size by clicking on the A+ or A- buttons located above the table of contents, making it easier to read.

Users can also print the document. The print icon is located in the right sidebar, and clicking it allows the user to select printer parameters, page configuration, and other options with ease. It’s as simple as clicking a button! Pretty cool, right?

Table of contents (TOC)

The table of contents is automatically generated as the document writer gives a title to a paragraph. The title text is displayed on the right sidebar in the exact sequence as it was written. Visitors can move to any section of the documentation by clicking on the title in the table of contents.

Documentation can come in different forms, and depending on the content, users may need more space to read it properly. To address this, Docy has implemented a left sidebar toggle button. Clicking this button hides or shows the left sidebar as needed.

Left sidebar show/hide toggle

This toggle gives the reader an extra space to see the content. This feature is very useful when there is video, image, or these kinds of visual content inside the article.

Doc Filter

A website may contain hundreds, or even thousands, of articles. Depending on the need for proper documentation, these articles can be categorized under different topics. To help readers easily find or filter specific articles, Docy provides a filter on the left sidebar.

When a user enters a keyword in the filter bar, all related articles will be immediately displayed as the user types the keyword.

Doc Layout

Depending on the kind of layout the admin wants to show the readers, he can choose the layout from the Theme Settings > Doc Settings > Layout .

This flexible layout option of the theme documentation page helps to preset the page layout. From there, the admin can hide the sidebar completely, or set the website to a boxed or full-width layout.

These built-in customization features contribute a lot to the reading experience of the reader.

Software Changelogs

Software professionals are well aware of changelogs – a record of changes, fixes, and upgrades made to software over time, usually organized by version. Consumers appreciate an active community of software developers who provide regular updates and improvements.

Docy provides an exceptional way of organizing changelogs. Whether you are upgrading software or any other physical product, changelogs can be incredibly useful. You can attach files to each changelog version as well. Check out the Changelog creator demo here.

The different versions of the changelogs are automatically displayed as a table of contents in the right sidebar. Different colors can be assigned to changelog items, making it easy for users to understand the changes.

Sign in / Sign up Pages

Sometimes, the developers want a sign-in / sign-up page keeping the design consistent with the theme. Also, the website might be hosted. In these scenarios, the admins are open to using the built-in sign-in & sign-up pages of the Docy theme.

Informative Preloader

Loading screens on web pages can be boring. However, unlike other themes, Docy has come up with an amazing preloader. This idea has changed how users interact with the website when the preloader is showing. We named it the “Informative Preloader.” The reason behind this name is that the preloader provides random and dynamic information while loading.

This nice and feature-rich preloader has a circular spinner with a logo, which will showcase your branding at first glance. Then, a title and a paragraph of text will appear. The paragraph text is randomly generated and changes with each loading state of a page.

These texts can be added from the theme settings panel.

The text, logos, colors, and even the specific pages where the preloader will be shown are all customizable. The random texts displayed under the preloader text can be edited from the theme options page. Here, the admin will be able to enter as many sentences as they want, and a random text from the options entered will be shown each time.

Multiple Search Banner Variations

Searching is an inevitable feature of a helpdesk website / webpage. And it is likely that this page will get a substantial amount of visitors daily. To keep the website’s UI seem fresh you have the option to use multiple search banners with variations with the Docy helpdesk theme for WordPress.

In the theme options, Docy has two different search banners, one for round shape designs, and the other for square designs. Here primarily one is kept white and the other is kept dark.

However, the admin can obviously customize the search bar as s/he wants to. The search background color, image, position, etc. can be customized from the theme options.

Fully Customizable Documentation Theme

Users love themes for various reasons, with customization being an inevitable benefit that they always mention. The Docy theme is fully customizable, with everything built-in for most of the things that a user might need from a helpdesk theme.

Docy theme has customization options in the following ways –

The Docy helpdesk solution theme offers a highly customizable Global Settings panel for the theme. Everything is organized in one place, under specific sections: Items and Settings. These same settings are reflected in the customizer section of the theme. Anything the admin chooses from these options will be applied globally.

Page Options, on the other hand, provide customizability for specific pages. If a change is made on one page of the theme, the change will be reflected on that page only. The other pages will remain as they were before. The other settings will be inherited from the theme options.

The banner images, background color, header type, etc, can be changed from the page options. It also provides customizability for the header, page, call to action button, & footer section for the page. And each page can be customized individually from their respective page options menu.

Forum Customization Options

The Docy theme uses bbPress as the base forum, with an additional plugin named “Smart bbPress n verify” integrated. This plugin verifies the status of forum users in terms of their Envato marketplace purchases. Customers can verify themselves using their Envato purchase code only.

In the WP Dashboard Theme Settings , the forum section contains necessary global settings that are convenient for customizing the forum. The next option includes settings about the forum archive, with the number of previous forums and archive section visibility settings available in that section.

Documentation Customization Options

Documentation is considered to be the major part of this theme. As a result, customizing documentation is also the most important here. The Docy has a comprehensive theme settings dashboard targeting documentation.

The theme options panel accommodates 6 dedicated sections for this purpose. Starting with the ‘slug’ of the document, touching the search banner, sidebar, layout, and feedback area, all the way through related and recent docs.

Live Theme Search Banner

Admins have the ability to choose, whether they want to show a dropdown menu. This dropdown menu selects the kind of documentation the visitor can search for. Besides, the most common keywords could be added just below the search bar. This is a great leap to help users find easily what they need. The search bar can also display content with categories & in a tree format.

Admins can even enable a search page with breadcrumbs.

Right Sidebar

A sidebar can provide visitors with useful information about a website, such as a search bar, the latest posts/forums, or anything else that may be helpful. To keep up with this trend, the Docy theme offers an interactive sidebar that includes conditional content, a table of contents, and more.

However, if the document creator doesn’t require these features, they have the power to edit or hide them directly from the sidebar settings. Additionally, the Right Sidebar area is widget-ready, allowing users to place any widget there.

Layout

Both full-width and boxed layout of the document is available in the Docy theme. Even, the sidebar on the right side could be hidden completely.

Feedback Area

What if the consumers are not satisfied with your documentation? What if they need help in a very specific matter?

In that case, the author of the website can enable the user/reader feedback area with the Docy helpdesk WordPress theme.

Fully responsive: Desktop, tablet, or mobile

A wide range of devices is available now on the market. To enhance & ensure an excellent user experience, the theme is made responsive for all devices. Starting from very widescreen monitors to tiny mobile phones.

Docy theme supports its contents on every kind of device. The website fits itself for every screen size automatically.

Elementor Page Builder

Elementor is one of the most popular page builders out there. People love the easy-to-use builder because its free version provides lots of customizability. For user convenience, the Docy theme is fully Elementor compatible. Not only that, the developers of Docy have included multiple custom Docy Elementor widgets to improve your Elementor productivity.

“By the Envato Author, For the Envato Author, With the Envato Author in mind.”

Envato authors can provide support for customers using Docy. For your Envato products, it is essential to provide support for users who are willing to adopt your product. Docy theme has integrated Envato API.

Only one step is to write the purchase code once on the website, and that user will be verified under that purchase. As soon as the support time limit from Envato is finished, the verified license expires automatically.

Docy theme uses the ‘Smart bbPress nVerify’ plugin for this purpose, which costs $40 for buying normally. This plugin comes free with Docy. Saved $40.

WordPress Theme GDPR & Privacy Support

In May 2018, European Union enforced GDPR compliance. Since then, this has been quite a concern for users around the world. Docy has got this covered.

The Docy theme includes full customization of the ‘privacy bar’ as well. The description, button text, color, padding, etc.

Theme Support & Documentation

Ran into some trouble with Docy? Just heard over to their support forum panel for a quick solution. The theme users have access to the Spider-Themes support forum where developers, contributors, & other theme users gather to discuss support, ideas, and everything WordPress. You can ask for assistants in the forums.

And if you need more private counsel, you can open a support ticket and the support theme can get back to you within 4 to 8 hours.

Source: https://helpdesk.spider-themes.net/docs/docy-wordpress-theme/

Premium Plugins Integrated with Docy Documentation Theme

A great advantage of using WordPress is its community of contributors around the world. They create plugins that contribute a lot to personal, business, and community websites. This community of brilliant developers & contributors has created a lot of powerful plugins over the years, which the developers over at Docy love to take advantage of by providing free bundled access to some of the most powerful WordPress premium plugins with their helpdesk solution theme.

For example, Advanced Custom Fields (ACF). The pricing starts from $49, Smart bbPress nVerify, a $40 paid plugin, is used for verifying the purchase status of customers.

Other Noteworthy Features:

Software updates are a daily occurrence, and developers must update their code to keep pace with changing trends. Docy’s developers excel in this scenario, ensuring that the theme is Gutenberg-ready. Gutenberg is the latest editor built by WordPress, making this theme compatible with state-of-the-art technology.

Demos are often captivating, showcasing the author’s skill in creating beautiful-looking pages. To import these demos, a one-click demo import plugin has been integrated. With just one click, any page in the demo can be pulled onto the user’s server.

The theme was designed to be WPML compatible, enabling multilingual features. With WPML, you can translate pages, posts, custom post types, taxonomy, menus, and even the theme’s texts. This means that anything you touch can be translated using WPML, including dynamic texts whose input is given by users. The theme has all these features built-in.

Price

The features of this theme seem endless, don’t they? And yet, the developers are constantly editing, fixing, and upgrading the theme every day. So how much should this amazing theme cost?

Unbelievably, the theme costs only $89, with no recurring payments.

Final thoughts

We have discussed this one theme for so long. Personally, I believe it is enough for a person to lose himself in the jungle of words. Well, don’t worry. I will summarize everything I have said in a few words.

Here is what I love about the Docy theme:

Therefore, I think, if you’re looking for documentation or a helpdesk theme. Docy will be can be the perfect choice for you.