Troubleshooting Logo Display Issues After Updating

Introduction

If your website logo is not displaying after being updated, you might be puzzled, especially if the image works in other contexts. This post outlines common causes and troubleshooting steps to resolve situations where your updated logo does not appear on your site.

Problem Overview

Many users encounter an issue where, after updating their site’s logo, it fails to show up on the website. In such cases, you might notice:

• The logo displays correctly when you open its image link in a new browser tab.
• Embedding the same image in a page or article works fine.
• But, the site header/logo area still doesn’t show the updated logo.

Possible Causes

• Caching Issues: Browser or site cache may store the old logo.
• Theme Settings: The theme might not be referencing the updated image.
• URL Mismatch: The logo URL in customizer/settings could still point to the old image.
• Security or Hotlink Restrictions: Sometimes, security plugins or settings might block logo rendering in certain areas.
• Image Format or Size: The updated logo image might be in an incompatible format or exceed recommended dimensions.

Step-by-Step Solutions

• Clear Caches: Clear your browser cache and any server or plugin caches (e.g., from caching plugins, CDN).
• Revisit Theme Customizer: Go to Appearance > Customize > Site Identity and re-upload/re-select the logo image to ensure the correct image is set.
• Verify URL: Check that the URL connected to your logo in the customizer matches the one that works elsewhere on your site.
• Check Theme Support: Make sure your theme supports logo display in the header. Some themes require specific dimensions or formats.
• Review Security Plugins: Disable security/hotlink protection plugins temporarily to see if the logo appears.
• Image Compatibility: Try re-uploading your logo in standard formats (e.g., PNG, JPG) and optimal sizes (usually less than 500KB, under 400×200 pixels).
• Inspect with Developer Tools: Use browser developer tools (F12) to inspect the header and look for broken image links or errors in the console.

Additional Tips

If your problem persists and you prefer privacy, reach out to support via email or direct contact instead of public forums. Communicating through a single, secure channel can help resolve issues more efficiently.

Conclusion

Logo display issues after an update are usually caused by caching or theme setting problems. Systematically check the suggestions above to restore your logo. If all else fails, contacting support through your preferred channel assures more specialized assistance.