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A knowledge base is a time and reputation-saving element of any product-based business. It lowers the amount of support and grows the number of happy customers. Today I will discuss the top 5 wordpress documentation plugins to create documentation or help center.
Top documentation WordPress plugins or knowledgebase solutions
I have taken a few things into consideration. Namely –
- Necessary features – Article writing, arranging, linking
- Readability – Overall reading experience, usability
- Helpful Features – Not urgent but pushes the documentation to the next level
I have categorized all the plugins based on these features.
EazyDocs Documentation and Knowledge Base Plugin ( Recommended )
I would recommend this plugin for its useful features. A clean documentation page on the front end. AJAX-powered hierarchical instant search makes it super helpful for searching documents on the front.
A beautiful readable screen, equipped with necessary features on both left and right sidebar. The left sidebar contains all the sections under the documentation and nested topics. These are filterable based on keywords.
The right sidebar contains a table of contents, which is generated automatically based on the heading tags in the page. A dark mode switch to shift between light and dark modes, for better readability options.
Font size changer for increasing and decreasing font size from the front end.
EazyDocs also provides some amazing features on the dashboard. It is very easy and intuitive to navigate between docs, sections even articles. You can switch between public, private, protected even drafted docs. If it is hard to find, you can also search your specific article or section using the search bar.
Notification is a unique feature of EazyDocs, it helps you to determine which documents are working great, which are falling behind. This is determined based on the comments and feedbacks of each article. All these comments and feedbacks are accessible from the notification button.
EazyDocs comes with built in setting option as well as customizer options to customize how your documentation will look.
An assistant is also built-in, integrated with EazyDocs, to find articles easily or contact the administrator quickly. A button to click in the right bottom corner activates it.
Heroic Knowledge Base
Another notable plugin in the world of WordPress documentation is HeroKB. It comes with a minimal and clean interface. The AJAX-based searching system helps users to find their answers quickly.
Analytics of the performance of the articles makes this plugin even better. Articles can be refined according to users’ feedback.
Another useful feature is adding a question popup anywhere on the website. A popup showing important articles offers the users an extra edge.
Like EazyDocs, they also have a voting system and access control. For example – public, private or password-protected articles.
But Heroic Knowledge base is pricy, perhaps its starting price is the highest of all the famous documentation plugins.
weDocs – WordPress documentation plugin
If you are looking for lightweight documentation plugin, weDocs should be your choice. It is a free plugin with very simple interface and quite fast in terms of speed. This plugin helps you organize your documents in a grid view and tree structure on the back end.
Unlike other documentation plugin we have discussed before, weDocs doesn’t come with so many features, you can’t really customize a lot depending on the base customizability.
But it does come with a voting syste, and a contact section for the article writer. The light weight comes with quite a price of losing many features.
BetterDocs
BetterDocs is also a popular and dynamic knowledge base plugin. It comes with a few pre-made templates as designs and integrates with Elementor and other popular page builders. As a result, betterdocs come with beautiful templates and customizability.
As you keep scrolling through your documents, it adds a table of contents automatically.
There is a chatbot that helps to search and find queries to get quick results. They have named it ‘Instant Answer’. The plugin also has a built-in analytics system, to understand how your documents are performing.
BasePress
Basepress, another documentation and knowledge base plugin. On the front end, it is quite similar to weDocs, but there is almost nothing on the back end.
Basepress has all the features of weDocs on the front end. Including positive and negative feedbacks, feedback form under each article, a hierarchical structure on the left sidebar, showing position of each article under its parents.
A live search helps the visitors to find instant answer to their questions. Content visibility can also be changed based on user role. EazyDocs and BetterDocs, both the plugins have these features as well.
Summary
After we have discussed few WordPress documentation plugins, we will recommend you to use EazyDocs, which seems to be most feature-rich and most user-friendly.
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