How to Fix EazyDocs Navigation Buttons Hiding Under Sticky Header on Mobile

If you use EazyDocs to manage documentation on your WordPress site and have noticed that the navigation arrow (“carrot”) buttons become hidden or inaccessible under a sticky header—especially on mobile devices—you’re not alone. This post summarizes a real-world troubleshooting journey, highlights the underlying issue, and explains the effective solution for making the navigation buttons fully visible and sticky.

Problem Overview

Users reported that when using a sticky header on their website, the EazyDocs navigation buttons (carrots) would disappear or hide beneath the header on mobile devices. This made it difficult—sometimes impossible—for users to navigate between documentation pages. The issue persisted across devices, indicating that it was not device-specific.

Steps Taken to Identify and Solve the Issue

• Initial Report: The problem was first observed when users scrolled EazyDocs documents on mobile. The navigation carrots vanished under the sticky header, making navigation difficult.
• Plugin Update Provided: The EazyDocs support team acknowledged the bug and provided a direct download link to an updated plugin version that purportedly fixed the issue in advance of the next official release.
• Testing the Fix: Users were advised to update their plugin manually using the provided link. However, after updating, the buttons were no longer sticky at all—they simply vanished from view when scrolling.
• Further Communication: There was a back-and-forth between the user and support team regarding plugin installation, removal of older versions, and the persistence of the issue. Support requested temporary admin access to further diagnose and apply the necessary fixes directly.
• Final Resolution: The support team was able to prioritize and resolve the issue directly on the user’s site. After intervention, the navigation buttons correctly remained sticky and visible above the sticky header on mobile devices.

Recommended Solution

If you’re facing similar issues with the EazyDocs navigation buttons hiding beneath a sticky header on mobile, here are the recommended steps to resolve it:

• Update EazyDocs Immediately: Ensure you are running the latest version of the EazyDocs plugin. In many cases, this issue is resolved in more recent releases.
• Remove Older Versions: Delete all previous versions of the EazyDocs plugin (including any Pro or duplicate plugins) before installing the latest one, to prevent conflicts.
• Clear Cache: Clear your site and browser cache after updating to ensure you are loading the new plugin files.
• Test on Mobile: After updating, verify on an actual mobile device that the navigation carrots/buttons stay sticky and visible above the header while you scroll.
• Still Not Fixed? If the issue persists, contact EazyDocs support and consider providing temporary admin access (as safely as possible) so they can investigate directly, as the solution may be site/environment-specific.

Summary and Additional Tips

This navigation issue can usually be resolved by installing the latest EazyDocs update and removing old versions to avoid plugin conflicts. If stuck, don’t hesitate to reach out to support—even providing temporary access if comfortable and appropriate. Once resolved, enjoy seamless, user-friendly navigation for your documentation—even under sticky headers—on all devices.

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