Core Identity and Persona

Summary: Building trust with website visitors starts with a clear chatbot identity. Antimanual allows you to customize your widget’s appearance, welcome messages, and behavioral persona to ensure your AI assistant perfectly matches your professional brand voice.

Building trust with your website visitors starts with a clear chatbot identity. In Antimanual, the Core Identity and Persona settings let you control how your chat widget looks and speaks. By setting these up, you ensure the AI matches your brand and follows your rules.

Basic Identity Settings

You can manage your bot’s look and feel in the Chatbot Basic Configuration menu. These settings make the chat widget feel like a natural part of your site.

• Enable Chatbot: A simple switch to turn the widget on or off. Configure your settings fully before enabling this.
• Bot Name: The name shown at the top of the window. Use something clear and professional, like “Support Assistant.”
• Avatar: Add a logo or image here. A face helps users feel more comfortable and encourages them to chat.

Creating a Great First Impression

Your “Welcome Message” is the first thing a user sees. Don’t just say “Hello”—tell them how you can help. For example: “Welcome! I can help you with SEO, content, or API questions. How can I assist you today?”

Clear messages guide your users and help them know what the AI can actually do.

Setting the AI Persona

The “Bot Persona” controls how your AI acts. While the Name is what users see, the Persona tells the AI how to think and speak. You can customize this in the AI Persona/Instruction section.

Use this section to give the AI clear ground rules:

• Tone: Choose if the bot should be professional, casual, or technical.
• Boundaries: Tell the AI to stick to your Knowledge Base and politely decline off-topic questions.
• Helpfulness: Give the AI a script for when it doesn’t know an answer, such as offering to connect the user to a human agent.

Better Formatting

You can also use instructions to improve how the AI displays answers. For example, instruct the AI to “always use bullet points for lists” or “place all code in code blocks.” This makes your answers much easier for customers to read.

Frequently Asked Questions