Conversational Behavior and Rules

Summary: Defining the conversational behavior of your AI chatbot ensures user interactions align with your brand standards. By configuring system instructions, managing response verbosity, and setting initial questions, you establish a strong governance framework. Learn how to tailor output length, guide user conversations, and enforce strict communication rules for optimal performance.

Setting rules for your AI chatbot helps it stay professional and represent your brand correctly. You can control how your bot answers questions, how long its replies are, and what topics it should avoid. These behavior settings keep the AI focused and accurate.

• System Logic: How the AI understands what users want.
• Response Constraints: Setting limits on answer length and detail.
• Interaction Flow: Using suggested questions to guide users.

AI Persona and Instructions

The AI Persona/Instruction field acts as a set of rules for your chatbot. Use this space to tell the bot exactly how to behave. Be clear about what the bot can and cannot say. For example, you can tell it to “always share a link to our help page” or “never talk about competitors.”

Managing Response Length

You can adjust the length of your chatbot’s replies to fit your needs:

• Concise: Best for quick answers and mobile users.
• Balanced: A helpful mix of short answers and context. Best for most businesses.
• Detailed: Best for technical help or long, step-by-step guides.

Using Pre-built Questions

You can suggest topics to users when they first open the chat. This helps users get started quickly and points them to your most important information.

Think about what your customers ask most often. Adding questions like “How do I install this?” or “What are your prices?” can save time and improve your support.

Frequently Asked Questions