Content Moderation and Security

Summary: Protect your brand by leveraging Antimanual's content moderation features. Easily block restricted words, filter sensitive topics, and customize professional responses to ensure your AI chatbot remains secure, professional, and helpful throughout every user interaction.

Keeping your AI conversations safe is vital for your brand. With the Content Moderation features in Antimanual, you can ensure your chatbot stays professional and secure. You can easily filter out inappropriate topics and keep private information safe.

How AI Moderation Works

Moderation acts as a safety guard for your AI. While your main settings control how the bot speaks, moderation settings control what it is not allowed to talk about. This Pro feature helps protect your business from AI errors and unwanted user inputs.

Blocking Words and Phrases

You can create a list of restricted words or phrases. If a user types these words, or if the AI tries to say them, the system will stop the message immediately.

It is a good idea to block terms in these categories:

• Competitors: Stop the bot from comparing your business to others.
• Profanity and Hate Speech: Keep your brand standards high and respectful.
• Sensitive Topics: Block advice on legal, medical, or financial matters that you do not handle.
• Technical Details: Keep internal server or database information hidden.

Customizing Your Block Messages

If a filter stops a message, the chatbot won’t crash. Instead, it shows a “Block Response Message.” You can write your own friendly message to explain why the bot cannot answer that question.

A good response keeps the conversation helpful. Instead of a cold “Access Denied,” try something like: “I’m sorry, I can’t discuss that. Is there something else regarding our services I can help you with?”

Security Best Practices

Security goes beyond just filtering words. Follow these tips to keep your setup safe:

• Check your logs: Review your chat history regularly to see if users are trying to bypass your filters.
• Limit AI access: Only provide the data the AI truly needs to answer customer questions.
• Hide the bot: Turn off the chatbot on sensitive pages where it isn’t necessary.

Frequently Asked Questions