Manage Categories

Managing feedback categories in the Changeloger Feedback Manager allows you to maintain an organized and structured input flow from your users. By categorizing feedback, you can streamline your administrative workflow and make it easier for your team to identify specific types of requests or issues.

Table of Contents

• Default Categories
• Managing Categories
• Benefits of Categorization

Default Categories

Changeloger comes with a set of pre-configured categories designed to cover standard product development requirements:

• Feature Request: Used for suggestions regarding new functionality.
• Bug Report: Reserved for reporting software defects or errors.
• Improvement: Used for enhancements to existing features.
• Question: General inquiries or requests for clarification from users.

Managing Categories

Effective category management is vital for maintaining a clean Feedback Manager dashboard. Administrators can create, edit, or delete categories directly within the plugin’s settings to match their unique project needs.

When you define your categories, consider the following:

• Submission Alignment: Ensure your categories are clear enough for users to select the correct one during the frontend submission process.
• Administrative Filtering: Well-defined categories act as primary filters in the backend, allowing administrators to isolate specific feedback types, such as focusing only on ‘Bug Reports’ during a quality assurance sprint.

Benefits of Categorization

Implementing a strict categorization policy provides three core advantages for technical teams:

• Classification Clarity: Helps users classify their feedback accurately, ensuring that the development team receives well-contextualized data.
• Enhanced Reporting: Allows for granular analysis of user sentiment across different aspects of your product (e.g., separating feature requests from technical debt).
• Streamlined Triage: Enables faster routing of feedback to the appropriate department, such as assigning ‘Bug Reports’ directly to the engineering team.