Thank you for choosing us and welcome to the CreativeGigs family!
CreativeGig come with 6 months of included support and free lifetime updates. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation.
We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.
Submit A Support Ticket
When logged into your account you will see the ‘Ask’ button in menu bar, click that to open the ticket creation page or use this direct link (you must be logged in and registered to access this page) https://docs.creativegigs.net/ask-a-question/
Once submitted, the ticket is added to our support queue. All tickets are replied to by our team within less than 24 hours.